We desire to build lasting relationships with our customers by providing quality products and services that exceed expectations. We will accomplish this through each associate’s consistent best effort, willingness to learn, and desire to improve. Trust and integrity are the cornerstones of our business, and they will infuse our every business action.
We seek to maximize customer satisfaction; for without it, our business cannot exist. When we strive to accomplish “Our Mission,” we attain maximum satisfaction of our customers, and will succeed as a business, provide associates with a good, secure job and benefits, take pride in what we do better than others, and make a valuable contribution to the community.
“People” hold the key to the success of “Our Mission.” We believe in providing a continued opportunity for personal growth, participation and input in job responsibilities, and full utilization of individual abilities. We encourage an associate’s commitment to self-development, improving self-esteem, and promotion of mutual respect in an enjoyable work environment.
We want to create an atmosphere with communication lines open in all directions, where an associate can participate, contribute, and demonstrate his or her full potential. We believe strongly in an “enlightened systems approach” to maximize efficiency, productivity, and organization; but always remain committed to “doing things a better way.” We will work hard to make “teamwork” the catalyst in achieving safety, quality, and productivity goals.
Basic Principles of a World-Class Organization
- An overriding commitment to develop programs that best serve the needs of customers and employees.
- A strong belief that the success of a business depends on the “success” of its associates.
- A continuous effort to improve all facets of the business: products, services, operation, etc. There is no limit – it can always be done better.